Did you ever resolve your adobe air downloading issues? I have the same error message (An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator.) and I cannot seem to get it to download. I have tried all of the suggestions on the adobe air installation page and have not had success.
Words of wisdom?
I had an online chat with someone from Adobe online support. I was told that Adobe has does not provide support for AIR, which I found astonishing. No progress there. There is something on the msigeeks page: Troubleshoot the error 1603 “Fatal Error During Installation” that might help but I am having trouble understanding exactly what they are suggesting. It might be worth contacting Microsoft for help with Windows Installer but it is a bit of a maze to navigate online to the right expert.
I followed a suggestion from another forum that the problem might be anti-virus software stepping in somewhere but I tried turning of my Norton auto-protect but this made no difference.
After went through given the solution(Enabled UAC &
restarted) for Error #2032 still I am experiencing the same issue. Can someone
assist on this..
Installing an Adobe AIR application displays the error
message: "Sorry an error has occurred. The application could not be
installed. Try installing it again. If the problem persists, contact the
application author." (Windows Vista / Windows 7)
Hello I was trying to install Vudu to go so I can watch my movies digitally anywhere. I ran into a problem when the application wanted me to install adobe air, I keep getting error #5100. It seems as though as if adobe air is incompatible with my pc but when I looked at adobe air specifications I assume my pc should be able to run it.
System Summary:
| OS Name | Microsoft Windows 8 |
| Version | 6.2.9200 Build 9200 |
| Other OS Description | Not Available |
| OS Manufacturer | Microsoft Corporation |
| System Name | USER |
| System Manufacturer | LENOVO |
| System Model | 20179 |
| System Type | x64-based PC |
| System SKU | LENOVO_MT_20179 |
| Processor | AMD E1-1500 APU with Radeon(tm) HD Graphics, 1480 Mhz, 2 Core(s), 2 Logical Processor(s) |
| BIOS Version/Date | LENOVO 6CCN96WW(V8.08), 1/16/2013 |
| SMBIOS Version | 2.7 |
| Embedded Controller Version | 0.00 |
| BIOS Mode | UEFI |
| BaseBoard Manufacturer | LENOVO |
| BaseBoard Model | Not Available |
| BaseBoard Name | Base Board |
| Platform Role | Mobile |
| Secure Boot State | On |
| PCR7 Configuration | Binding Not Possible |
| Windows Directory | C:\windows |
| System Directory | C:\windows\system32 |
| Boot Device | \Device\HarddiskVolume2 |
| Locale | United States |
| Hardware Abstraction Layer | Version = "6.2.9200.16442" |
| User Name | USER\Nolan |
| Time Zone | Pacific Daylight Time |
| Installed Physical Memory (RAM) | 4.00 GB |
| Total Physical Memory | 3.57 GB |
| Available Physical Memory | 1.11 GB |
| Total Virtual Memory | 8.57 GB |
| Available Virtual Memory | 4.37 GB |
| Page File Space | 5.00 GB |
| Page File | C:\pagefile.sys |
| Hyper-V - VM Monitor Mode Extensions | Yes |
| Hyper-V - Second Level Address Translation Extensions | Yes |
| Hyper-V - Virtualization Enabled in Firmware | No |
| Hyper-V - Data Execution Protection | Yes |
I have managed to edit the Registry so as to get the Windows Installer (MSIExec) to write a verbose (detailed) log. From this, and some web forums, I found that the problem has been caused by a Microsoft Windows security update, KB2918614. This was applied on my PC on 14 August but I think it was released on 12 August. My Windows version is Vista and I don't know if this update or a similar has been applied to other Windows versions.
For more information see wix-users - SECREPAIR: CryptAcquireContext: Could not create the default key container.
I went into Windows Update on my Control Panel and found how to uninstall update KB2918614. When I had done this, followed by a Restart, I was able to install AIR and the software that uses it.
I have come across this forum discussion which might be relevant: wix-users - SECREPAIR: CryptAcquireContext: Could not create the default key container.
It appears that the problem has been caused by a Microsoft Windows security update, KB2918614. This was applied to my PC on 14 August but I think it was released on 12 August.
I used Windows Update > View Update History > Installed Updates to uninstall KB2918614. After a Restart, I managed to install AIR.
My Windows version is Vista and I don't know if this problem and solution applies for other versions.
Im trying to upgrade and then reinstall an Adobe Air application but get the error message failing to install due to a certificate issue.
The developer says the fix is to uninstall the app and install again but this also fails.
Checked my machine clock - saved but that didnt work
The adobe AIR uninstaller simply says I have the latest version? Cant seem to delete and reinstall although other adobe air apps work so I dont think this is the issue
I have gone through the troubleshooting guide: Troubleshoot AIR installation | Mac OS but still have the issue?
Any ideas would be great.
For even more information see:
KB2918614 breaks Windows Installer Service - Microsoft Community
It would appear that the problem is not confined to Vista.
If you have automatic Windows updates set on, you will find that KB2918614 gets re-installed on the next boot so you will need to go manual Windows updates
or do the AIR install after a Restart but before any other reboots. Of course you will have to uninstall the update it before you run Windows Installer again.
Lets hope Microsoft fixes the problem with this Windows update soon.
AIR errors when trying to install the Workamajig app in Windows 8.1 (64-bit). Is there any way to get the installation to succeed? These are the errors that appear.
Says there is an admin issue which is weird since I am the only user.
right click the installation file and click 'run as administrator'.
I have tried that. I keep getting an error message.
An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.
make sure your windows installer service is running: How to Fix "The Windows Installer service could not be accessed" Error
Will this work for Windows8?
try it, or post to a windows help forum.
Any suggestions?
if you can't download, use a different browser and/or allow popups.
if that doesn't help, Troubleshoot AIR installation | Windows
I should have been clearer on my description. I am able to download but it won't install.
right click the installation file and click 'run as administrator'.
I tried that and still receive the same message. "Please contact your administrator." I am logged in as the admin.
