Hi,
Please try the following steps, if problem persists, please get back to us :
- Select Start > Settings > Control Panel.
- Open the Add or Remove Programs panel.
- Select Adobe AIR to remove the runtime.
Download Adobe AIR directly from the Adobe AIR Download Center at http://get.adobe.com/air/. This step downloads an Adobe AIR installer file to your computer.
Run the installer file. For example, on Windows computers, double-click the installer file to run it.
Note:If the installation is not successful on Windows 7:In an elevated command prompt, run the following command:download-location\AdobeAIRInstaller.exe –silent
(Do make sure that you run command prompt as an administrator)
Thanks!