hey, I cannot update, open or uninstall adobe AIR I have been trying to update for months.
There is an unspecified error each time I try:
"an error occurred while uninstalling adobe air. uninstallation may not be allowed by your administrator"
im working on a Lenovo with windows 8.1
Please help!
here is a copy of the install log:
[2017-01-17:13:35:55] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86
[2017-01-17:13:35:55] Commandline is: -arp:uninstall
[2017-01-17:13:35:55] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-01-17:13:35:59] Relaunching with elevation
[2017-01-17:13:35:59] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2017-01-17:13:36:00] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86
[2017-01-17:13:36:00] Commandline is: -stdio \\.\pipe\AIR_5896_0 -eu
[2017-01-17:13:36:00] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-01-17:13:36:01] Starting runtime uninstall. Uninstalling runtime version 18.0.0.180
[2017-01-17:13:36:01] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi
[2017-01-17:13:36:08] Uninstalling product with GUID {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}
[2017-01-17:13:36:09] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]
[2017-01-17:13:36:09] Rollback complete
[2017-01-17:13:36:09] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]
[2017-01-17:13:36:09] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]
[2017-01-17:13:36:09] Runtime Installer end with exit code 7
[2017-01-17:13:36:22] Runtime Installer end with exit code 7
[2017-01-17:13:36:37] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86
[2017-01-17:13:36:37] Commandline is: -arp:uninstall
[2017-01-17:13:36:37] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-01-17:13:36:46] Relaunching with elevation
[2017-01-17:13:36:46] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2017-01-17:13:36:46] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86
[2017-01-17:13:36:46] Commandline is: -stdio \\.\pipe\AIR_2564_0 -eu
[2017-01-17:13:36:46] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-01-17:13:36:47] Starting runtime uninstall. Uninstalling runtime version 18.0.0.180
[2017-01-17:13:36:47] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi
[2017-01-17:13:36:49] Uninstalling product with GUID {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}
[2017-01-17:13:36:49] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]
[2017-01-17:13:36:49] Rollback complete
[2017-01-17:13:36:49] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]
[2017-01-17:13:36:49] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]
[2017-01-17:13:36:49] Runtime Installer end with exit code 7
[2017-01-17:13:36:51] Runtime Installer end with exit code 7
[2017-01-17:13:42:00] Runtime Installer begin with version 24.0.0.180 on Windows 8.1 x86
[2017-01-17:13:42:00] Commandline is:
[2017-01-17:13:42:00] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-01-17:13:42:08] Relaunching with elevation
[2017-01-17:13:42:08] Launching subprocess with commandline c:\users\thlia~1\appdata\local\temp\air3ecc.tmp\adobe air installer.exe -ei
[2017-01-17:13:42:14] Runtime Installer begin with version 24.0.0.180 on Windows 8.1 x86
[2017-01-17:13:42:14] Commandline is: -stdio \\.\pipe\AIR_6052_0 -ei
[2017-01-17:13:42:14] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-01-17:13:42:14] Starting silent runtime update. Updating runtime from version 18.0.0.180 to version 24.0.0.180
[2017-01-17:13:42:15] Installing msi at c:\users\thlia~1\appdata\local\temp\air3ecc.tmp\setup.msi with guid {63B5DA5A-477B-438D-A6A0-118787A4C71B}
[2017-01-17:13:42:26] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2017-01-17:13:42:26] Rolling back install of c:\users\thlia~1\appdata\local\temp\air3ecc.tmp\setup.msi
[2017-01-17:13:42:26] Rollback complete
[2017-01-17:13:42:26] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2017-01-17:13:42:26] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2017-01-17:13:42:26] Runtime Installer end with exit code 7
[2017-01-17:13:42:51] Runtime Installer end with exit code 7
[2017-01-17:13:44:04] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86
[2017-01-17:13:44:04] Commandline is: -arp:uninstall
[2017-01-17:13:44:04] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-01-17:13:44:19] Relaunching with elevation
[2017-01-17:13:44:19] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2017-01-17:13:44:20] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86
[2017-01-17:13:44:20] Commandline is: -stdio \\.\pipe\AIR_1616_0 -eu
[2017-01-17:13:44:20] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-01-17:13:44:20] Starting runtime uninstall. Uninstalling runtime version 18.0.0.180
[2017-01-17:13:44:20] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi
[2017-01-17:13:44:21] Uninstalling product with GUID {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}
[2017-01-17:13:44:22] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]
[2017-01-17:13:44:22] Rollback complete
[2017-01-17:13:44:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]
[2017-01-17:13:44:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]
[2017-01-17:13:44:22] Runtime Installer end with exit code 7
[2017-01-17:13:48:25] Runtime Installer end with exit code 7
[2017-01-17:14:08:59] Runtime Installer begin with version 24.0.0.180 on Windows 8.1 x86
[2017-01-17:14:08:59] Commandline is: -uninstall
[2017-01-17:14:08:59] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-01-17:14:09:00] Starting runtime uninstall. Uninstalling runtime version 18.0.0.180
[2017-01-17:14:09:01] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi
[2017-01-17:14:09:04] Error occurred during msi repair operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1625" errorID=5009]
[2017-01-17:14:09:04] Rollback complete
[2017-01-17:14:09:04] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1625" errorID=5009]
[2017-01-17:14:09:04] Runtime Installer end with exit code 7
thanks