I have a product that I sell that installs fine on all except a new customer. After screensharing with him, I see he's running XP. I turn off all anti-virus, I run AIR installer, it says that version already installed on the computer. I then try running my AIR installer and it keeps cycling through needing to install Adobe AIR. The AIR runtime matches my install program (16), I've run as administrator and I'm out of ideas. Thoughts?
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