As mentioned in my original comment we already have a workaround for the problem. The solution is to simply update our product to a different version but uninstalling and reinstalling also works as well.
Solving the problem isn't the issue. The issue is the problem shouldn't be occurring in the first place. We have customers that are freaking out because they update adobe air and all of a sudden our program won't launch or display any message at all and they have a customer sitting in front of them waiting for our product to open.
Imagine if this was a different program. Microsoft Excel for example. You have microsoft excel installed. Windows installs an update and BOOM microsoft excel doesn't open any more. You now have to install an update for microsoft excel to resolve the issue.
